Booking and purchase conditions
Booking conditions
Who is responsible? Responsible intermediary is Lofsdalen Home, part of Tremendly AB address: Lofsdalsvägen 5, 842 96 Lofsdalen tel: 0680-41010 e-mail: info@lofsdalenhome.se, org.nr: 556880-6375.
Valid from 2023-09-01
These terms and conditions replace the previously applicable terms and conditions for bookings made before 2023-09-01 found here which expire on 2023-09-01.
The terms and conditions below apply between Tremendly AB, org.nr: 556880-6375 under the brand LHome/Lofsdalen Home (hereinafter referred to as the Service Intermediary) on behalf of the owner of housing objects in Lofsdalen and surroundings (hereinafter referred to as the Landlord) and the person who himself or through another person (hereinafter referred to as the Tenant) books, makes an agreement, as specified in the confirmation from the Service Intermediary.
Where commitments have been made orally by staff of the Service Intermediary, they must be included in the confirmation in order to be binding on the Service Intermediary. If such information is missing, the Tenant shall immediately point this out so that the confirmation can be corrected.
The booking/contract may relate to accommodation in a cottage/house/apartment owned by a third party brokered by the Service Intermediary (hereinafter referred to as the Rental Property) and other goods and services provided through the Service Intermediary and/or its partners.
§1. Booking
In order to book/enter into a contract with the Service Intermediary for a Rental Object, the Tenant must be 20 years old.
Compliance with the age limit is a requirement for access to the rental property. If the Tenant does not meet the age limit when entering the rental property, the reservation is considered canceled and the rules for cancellation apply.
Unaccompanied minors must have their parents’ written consent.
The certificate must be sent by e-mail to info@lofsdalenhome.se containing the Tenant’s name and a copy of the guardian’s identity card including signature. Receipt of certificates via other communication media is not accepted.
Different age requirements may apply.
§2. Booking of rental objects
The basic price includes the rent of the rental object, electricity, water, the number of beds indicated in the presentation of the object, incl. water. blankets and pillows. The service provider applies variable pricing based on the supply and demand of rental objects.
Layout/furnishings vary and there may be bedrooms without windows.
The Tenant and/or their accompanying visitors may not use the Rental Property for anything other than holiday accommodation, unless otherwise agreed at the time of booking.
The number of people in the Rental Property must not exceed the specified number of beds in the Rental Property. There are no discounts for children or extra beds.
Special requests, such as pets or adaptation of furnishings for visitors with disabilities, should be made at the time of booking. Other requests will be accommodated if possible.
The Service Provider reserves the right to change the Rental Property to an equivalent Rental Property or to upgrade the Rental Property until the arrival date without notifying the Tenant. At this stage, a sofa bed is not considered a fixed bed. The Service Provider is thus fully entitled to relocate the Tenant to an equivalent Rental Object with the same number of fixed beds as stated in the object description at the time of booking.
Different discounts or offers cannot be combined.
The basic price does not include bed linen, towels, cot/chair or departure cleaning. Exceptions to this apply when these are compulsory additions to the rental object booking.
Square meters refer to the internal dimensions of the object and may vary.
All properties available for booking are self-catering unless otherwise stated at the time of booking.
Toilet paper, kitchen paper, dishwasher tablets and similar household items considered as consumables are not included.
The object must always be left with at least 1 roll of toilet paper, 1 roll of household paper and 1 dishwasher tray (if a dishwasher is available) left in the object at the departure of the next guest.
§3. Booking of additional products/events
Pre-booking of additional goods and services such as, but not limited to, bed linen, towels, high chair, cot etc. provided by the Service Provider and/or its partners can be made up to 4 days before arrival subject to availability.
Booking requests for departure cleaning can be made up to 4 days before departure, or as otherwise specified by the partner providing the service, subject to the availability of cleaning times with the partner. The service provider and/or its partners for these services reserve the right to cancel the booked departure service in case the resources for this are not available. For groups, see Supplement to the booking conditions.
§4. Booking confirmation/Payment receipt
On receipt of the Booking Confirmation/Payment Receipt, it should be checked to ensure that all the details are correct.
It is the responsibility of the Tenant and/or the Tenant’s reference to ensure that the information on what has been agreed is correct.
Booking confirmations/payment receipts are only sent by e-mail.
The service provider must be contacted immediately if any information is incorrect so that a new, correct Booking Confirmation/Payment Receipt can be issued and provided.
§5. Payment
The following payment rules apply:
§5.1 Group booking, telephone booking & online booking
Group bookings are only possible by phone.
Booking by phone is possible for all bookings for an administrative fee of 295 SEK per item booked and/or service provided.
When booking online, it is possible to pay by card (VISA/Mastercard/Maestro) against invoice and by partial payment via Bambora-Worldline/Collector Bank-Walley, the Service Provider’s partner for these services.
An invoice for the full amount of the booking will be sent when the booking is confirmed. A 10-day payment term is applied to all invoices. If you wish to pay in installments, this is offered through Collector Bank – Walley.
On receipt of the invoice, it must be checked by the Tenant to ensure that all details are correct.
The intermediary does not send payment reminders or payment confirmations for invoice payments.
In case of non-payment within the specified payment period, the reservation is considered canceled. Please see the cancellation conditions in §9.
§6. Booking of additional services and/or arrangements
The booking of additional services and/or arrangements offered by the Service Intermediary is made directly through the Service Intermediary, who arranges for payment and forwarding of the ordered service to the supplier/partner for delivery.
§7. Bambora/Worldline payment
The payment conditions are managed by Bambora/Worldline, the Service Provider’s partner for these services. See Bambora/Worldline payment conditions. Any interest charges to Bambora/Worldline will not be refunded in case of cancellation. Read more at https://www.bambora.com/sv/se/villkor-och-foreskrifter/ Checkout.
An approved payment via Bambora is registered with the Service Provider as fully paid.
§8. Rebooking
As a Tenant, you have the option of rebooking your stay if you have purchased the rebooking protection add-on when booking a property.
§8.1 Rebooking protection
Re-booking protection can be purchased at a cost of 395 SEK per rental property and can only be ordered at the time of booking/re-booking.
In order to rebook an existing reservation, the Tenant must have purchased the Service Provider’s rebooking protection.
In case of rebooking when more than 21 days remain to the arrival date, the Service Provider keeps the cost of rebooking protection. New rebooking protection for the rebooked reservation needs to be purchased if desired. This must be done at the time of rebooking and cannot be purchased afterwards.
When rebooking to a more expensive rental property, the tenant pays the difference between the original booking and the new booking and any rebooking fee.
In case of rebooking to a cheaper rental object, the tenant receives the difference between the rental objects minus the rebooking fee as a credit note from the Service Provider (see below).
The rebooking fee is calculated as follows:
- In case of rebooking when 20 days, or more than 8 days remain to the arrival date, 20% of the accommodation cost will be charged on the original booking.
- If 7 days or less remain until the arrival date, 70% of the accommodation cost will be charged on the original booking.
Rebooking refers to a change to another Rental Property or to another period in the same season. The season is calculated from the first of December to the last of November of the following year. A rebooking can also be a name change on an existing reservation and is free of charge. The intermediary can refuse the amendment in case of special reasons.
Changes to supplementary orders delivered by the Service Intermediary’s partners are handled according to the respective supplier’s booking conditions, which may differ from the Service Provider’s conditions for the services provided by it. For cancellation, see §9.
Rebooking can only be done manually directly through the Service Provider. Requests to use purchased rebooking cover must be communicated by e-mail to info@lofsdalenhome.se containing information about the new desired date of stay in the same season and whether new rebooking cover is desired to be completed at the time of rebooking. In case of rebooking, an administrative fee of SEK 695 including VAT will be charged by the Service Provider.
§9 Cancellation
Cancellation should always be made in writing to info@lofsdalenhome.se . Cancellations by other means are not accepted.
The name, booking number and booked arrival date must be provided for the cancellation to be accepted.
Any interest charges to Bambora/Worldline and/or Collector Bank/Walley will not be refunded.
Please see the cancellation conditions in §9.1, §9.2 and §9.3.
§9.1. Cancellation where cancellation insurance has not been taken out
If you did not purchase the cancellation protection add-on at the time of booking your property reservation, you are entitled to the following:
- If you cancel more than 90 days before arrival, you will receive a 50% refund of the total amount of your reservation.
- If you cancel less than 90 days but more than 40 days before your arrival, you will receive a 30% refund of the total amount of your reservation.
- If you cancel less than 40 days before arrival, you will not receive a refund for your reservation.
§9.2. Cancellation when cancellation insurance has been taken out
If you purchased the cancellation protection add-on at the time of booking your object reservation, you are entitled to the following:
- If you cancel more than 90 days before arrival, you will receive a 90% refund of the total amount of your reservation.
- If you cancel less than 90 days but more than 40 days before your arrival, you will receive a 70% refund of the total amount of your reservation.
- If you cancel less than 40 days before arrival, you will receive a 30% refund of the total amount of your reservation.
§10. Complaints
Complaints about the Rental Property must be submitted by the Tenant to the Service Provider at info@lofsdalenhome.se as soon as possible, but no later than 1:00 p.m. CET. 12:00 on the day following entry to the Object as per the occupancy confirmation. Faults that occur during the stay must be reported immediately to the Landlord’s service partner who is responsible for the operation of the rental property. Information on the responsible service partner shall be clearly indicated in the respective Leased Premises.
In the event that the Rental Property provided is, beyond doubt, not in the promised condition and if the Landlord and/or its trustee in charge of the Rental Property cannot remedy this, the Tenant has the right to terminate the agreement.
Other complaints about the Leased Object are referred to the Landlord according to the information provided by the Landlord about this found in the object.
§11. Liability for property/damage
The service provider is not responsible for lost/forgotten items. Damage caused to the Tenant and/or fellow visitors due to demonstrated negligence by the Landlord is compensated. In such cases, the tenant and/or co-visitors must immediately notify the Service Provider in writing at info@lofsdalenhome.se.
The Tenant and/or co-visitors are responsible for any damage occurring in the Property during the Tenant’s and/or any of his/her party’s stay/use of the Property. The Service Intermediary has the right of interpretation in the event of any dispute regarding damage, which means that the Service Intermediary’s staff have the sole right to assess when any damage has occurred and who is liable to pay compensation.
The Registered Tenant, responsible for the reservation, is always responsible for the negligence of his/her fellow visitors as well as for himself/herself.
See also “Other obligations”.
§12. Other obligations
The tenant and/or his/her fellow visitors must take good care of the rented property and comply with the rules, instructions and regulations in force.
- Between 22:00 and 07:00, the Tenant and/or his/her fellow visitors shall observe the utmost consideration and silence towards other Customers and in the vicinity of the Object in general.
- The Tenant is liable for damage to the Rental Property and its furnishings if the damage has been caused by the negligence of the Tenant and/or his/her fellow party members or any other person granted access to the Rental Property. The Service Intermediary has the right of interpretation in the event of any dispute regarding damage, which means that the Service Intermediary’s staff have the sole right to assess when any damage has occurred and who is liable to pay compensation.
- There is a strict ban on smoking in all rental properties. Customers who are guilty of this will be charged all costs for remediation and additional administration according to the assessment that the Service Provider, the Landlord and/or its partners for the execution make to remedy the damage.
- Pets are only allowed in those properties where this is clearly stated. Where pets are allowed, they are not allowed in or on furniture. Otherwise, all sites are off limits to pets. Customers who are guilty of this will be charged all costs for remediation and additional administration according to the assessment that the Service Provider, the Landlord and/or its partners for the execution make to remedy the damage.
- The Tenant and/or his/her fellow visitors in the party may not set up a tent, caravan or motorhome on the site, in the parking lot designated for the Rental Property or in public parking lots. Camping is only allowed on marked campsites.
- The Tenant and/or his/her fellow visitors in the party may not use the music system or other equipment in the Rental Property or in direct connection with the Rental Property in a way that disturbs the environment and surrounding residents. Customers who do so are entitled to be evicted from the Rental Property by the Service Provider with immediate effect. There is no refund for the remaining period of stay in case of eviction.
- Charging of electric vehicles is only allowed at the designated place/charging point. If it is available against payment at/on the Object, the request for activation of this against payment shall be made to info@lofsdalenhome.se or through the associated payment solution linked to the electricity connection if available.
- Charging of electric vehicles is not allowed directly via the house’s electricity supply or via the electrical outlets located at the respective parking lot belonging to each house. The tenant and/or its co-visitors are responsible if improper charging of electric vehicles causes damage, fire or electrical failure. Tenants who fail to do so are entitled to be evicted from the Rental Property by the Service Provider with immediate effect. There is no refund for the remaining period of stay in case of eviction.
The Tenant and/or his/her co-visitors shall comply with the regulations applicable to the Rental Property regarding non-smoking, possible prohibition of pets, disruptive behavior, use of electricity networks and other conditions stated in these terms and conditions and/or the Landlord’s own rules of conduct in the individual property. Any infringements are prosecuted. Violation of these conditions will be charged an amount of at least 3.000SEK, maximum 30.000SEK. The amount is determined according to the size of the Rental Property and the extent of the damage, which is assessed unanimously by the Service Provider, the Landlord and/or its partner for the execution of the necessary action. Exceptions are made for damage to electricity networks and for vandalism where there is no upper limit for compensation for damage.
§13. TV
The objects that have TV are marked with TV in the object description.
There is no compensation for any disruption to the TV service as this is a free service included in the booking and not an additional service.
§14. WIFI
Accommodations that have WiFi are marked with WiFi in the property description.
There is no compensation for any disruption to the WiFi service as this is a free service included in the booking and not an additional service.
When using the Landlord’s WiFi service, the user agrees to the Landlord’s general terms and conditions for the service, which can be found in each object.
§15. Cleaning
If departure cleaning has not been pre-ordered through the Service Provider, cleaning is carried out by the Tenant and/or their co-visitors according to cleaning instructions before departure. An assessment by the Service Provider of no or poorly executed cleaning entails a fee of at least 900SEK, maximum 30.000SEK. The amount is determined according to the size of the object and the extent of the cleaning needs. The Service Provider and/or Landlord have the sole right to assess the nature and extent of the defects and the cost of remedying them. Rectification of identified and documented deficiencies is charged to the responsible guest via the Service Provider.
§16. Access to objects during the rental period
Keys are collected and left at the designated place for this purpose. Check-in is at 15:00 on the earliest date of arrival, unless otherwise stated in the booking. Check-out is at 11:00 on the last day of departure unless otherwise specified in the booking. When booking departure accommodation via the Service Provider, check-out shall take place at 09:00 on the day of departure at the latest, unless otherwise specified in the provisions of the booking.
Any key to the rental object can be replaced by a lock code if the Landlord provides one. The lock code is provided to the Tenant no later than 1 hour before entering the Object on the access day. The check-in and check-out times stated above also apply when using a code lock.
All keys to the entrance door in the booked rental object must be returned at check-out according to the specified procedure for this if the lock code is not used. For late check-out and non-returned keys, the Service Provider will charge the Tenant 1.500SEK including VAT per occasion and/or key.
§17. Breach of contract
These General Booking Conditions form part of the agreement between the Tenant, the Service Intermediary, the Landlord and any partners providing additional services provided for booking by the Service Provider. The agreement is binding and accepted by the Tenant with the Tenant’s first payment.
The intermediary reserves the right to terminate the contract with immediate effect if:
- Booking conditions are not met
- The Tenant and/or fellow visitors in the party behave in a disruptive manner in the Rental Property and/or the area
- The Tenant and/or fellow visitors in the party commit vandalism in the Rental Property and/or area.
- The rental property is used for an unintended purpose
In the event that payment is not received by the Service Provider on time, the Service Provider reserves the right to cancel the reservation. In such an event, the Service Provider’s cancellation policy applies.
The service intermediary shall immediately notify the tenant of the termination of the contract if a breach of contract occurs. In case of breach of contract, the Tenant and/or his/her fellow visitors in the party must immediately vacate the Rental Property and/or the Rental Properties and are not entitled to a refund of any part of the amount paid for the booking.
In case of destruction or disruptive behavior, the Landlord is entitled to compensation from the Tenant.
§18. Force majeure
If the Service Provider and/or Landlord – due to circumstances beyond the Service Provider’s and/or Landlord’s control – is unable to provide the agreed service or part thereof, the Tenant is offered rebooking or a refund of the amount paid, with the exception of any days used in the Rental Unit(s). There is no right to compensation for financial loss, such as unused expenses, loss of income or loss of business.
Circumstances beyond the control of the Service Broker and/or the Landlord are considered to be circumstances that result in the performance of the agreement being hindered or becoming unreasonably burdensome, labor disputes and any other circumstances beyond the control of the Service Broker and/or the Landlord, such as fire, natural disasters and extreme natural events, war, mobilization or military call-up of a similar magnitude, pandemic restrictions, requisition, seizure, trade and currency restrictions, insurrection and riots, scarcity of means of transport, general shortage of goods, restrictions in the supply of motive power, vandalism and failure or delay of deliveries from partners caused by such grounds for relief.
In the event of an obstacle as described in the previous paragraphs, the Service Intermediary may terminate the contract by informing the Tenant without delay that the Service Intermediary and the Landlord are withdrawing from the contract.
§19. Other
All rental objects brokered by the Service Broker on behalf of the Landlord are owned by the Landlord and are only rented out on behalf of the Landlord. The service intermediary only acts as an intermediary between the Tenant and the Landlord for the purpose of mediation.
The standard and equipment of the rental properties vary. The rental units are equipped for self-catering.
Entry and exit days are object specific and cannot be influenced by the Tenant, this is decided individually by the Service Provider in accordance with the Landlord.
Any maps and drawings provide only an approximate picture of the location of the Leased Premises and any other facilities.
The tenant is individually responsible for checking and knowing the arrival and departure dates on the booking confirmation. Different check-in times exist for different objects. The Service Broker and the Landlord reserve the right for possible delays in check-in due to unforeseen events around and/or with the Rental Property. Delays regarding check-in time are not compensated.
§20. Changes in conditions
The Service Intermediary is free to make changes and updates to these general conditions on an ongoing basis. For this reason, it is of utmost importance that the Tenant and the Landlord keep up to date with the latest updated conditions which can be found on https://lofsdalenhome.se/boknings-och-kopvillkor/.
§21. Previously replaced conditions
Previously applicable and superseded conditions can be found here.
Conditions of purchase
1. Company information
www.lofsdalenhome.se and https://lofsdalenhome.se are provided by Tremendly AB with organization number 556880-6375. All information, images and other content on the addresses are owned by the Service Provider and/or its partners and may not be copied, distributed or used for any other purpose without the Service Provider’s written permission.
2. prices
Each service is listed including VAT in Swedish kronor. The shopping cart shows the total price including all fees such as VAT, shipping, administrative fees, payments, etc. directly linked to the order/booking.
3.1 Payment
Payment is made through the selected payment method at the checkout. The payment method is provided by Bambora/Worldline and /Collector Bank/Walley together with partners.
3.2 Card payment
Card payments are accepted via Visa, MasterCard and Maestro. Debit and/or credit cards are charged directly at the time of booking/order.
3.3.1 Invoice & partial payment
In cooperation with Collector Bank/Walley, invoice and partial payment are offered. The service is based on a one-off credit that allows for easy and secure payment of your purchases by invoice or partial payment. More information and full terms and conditions on Collector Bank’s payment methods can be found here.
The invoice is due within 14 days. After completion of the purchase, the invoice will be sent to your specified e-mail address. You can subsequently choose to pay the full amount in one go or apply to split the payment into smaller instalments by logging in to WALLEY CUSTOMER LOGIN.
To use the service, you must be resident in Sweden at the time of purchase and be at least 18 years old. The payment method is only available to private individuals and as a creditor, Collector Bank/Walley checks that you have met your financial obligations and have a good payment history.
A credit check is carried out at the time of purchase, which means that a credit report is obtained. Credit information taken by Collector Bank/Walley does not affect your credit rating and cannot be seen by others who request credit information about you, such as banks. In case of late or non-payment, a late fee and interest will be charged.
To see the full terms and conditions for the Collector Bank/Walley invoice and partial payment service, see the links below:
You can find Collector’s general credit terms for invoices and partial payments here.
The basis for the Standardized European Consumer Credit Information can be found here.
3.3.2 Questions related to your invoice or partial payment
Collector Bank/Walley’s customer service is happy to help you with all questions related to your invoice or partial payment. Please contact Collector Bank/Walley by e-mail contactcenter@collectorbank.se or by phone on +46 010 161 01 00 Monday – Friday at 10:00 am. 08:00-18:00, Sat 10:00-16:00, Sun 10:00-16:00.
See also frequently asked questions and answers here.
3.3.3 Refunds for invoice or partial payment purchases
If you have paid your invoice or partial payment but still regret your purchase, you have a credit balance with Collector Bank/Walley. Collector Bank/Walley will reimburse the amount you have paid after we have received information about the approved return from the merchant/service provider. The refund is made to your account, so you need to provide Collector Bank/Walley with your account details along with the invoice details.
3.3.4 Price
Updated prices can be found here.
4. Personal data processing
In order to receive, manage and deliver the Tenant’s order, the Service Provider will process the Tenant’s personal data. All our processing of personal data is carried out in accordance with applicable data protection legislation. When booking, the Tenant also accepts that the Service Intermediary and its subcontractors have the right to conduct marketing against the contact details provided by the Tenant when ordering/using the service. The Tenant is solely responsible for informing any third parties whose personal data the Tenant has provided at the time of booking how their personal data will be used by the Service Provider.
5. Contact & Customer Service for booking via website
Contact details info@lofsdalenhome.se, Tremendly AB/Lofsdalen Home, Lofsdalsvägen 5, 84296 Lofsdalen.
6. cookies
A cookie is a text file sent from a website to your computer where it is stored either in memory (session cookies) or as a text file (text-based cookies). Cookies are used to store e.g. login information or your shopping cart as you browse different websites. If your browser is set to not accept cookies, you will not be able to place an order on our site. You can easily change this in your browser settings. Please note that we do not use cookies to store personal information about you.
7.1 Force Majeure
Force Majeure such as war, widespread labor dispute, blockade, fire, damage, environmental disaster, serious spread of infection or other circumstances beyond the party’s control that prevent the party from fulfilling its obligations relieves the party from this. Such exemption is subject to the condition that the activity cannot be carried out under these conditions either. The counterparty shall be informed immediately of any circumstances that may apply this provision.
8.1 Change of contract terms
After the customer has made a purchase, the Service Intermediary is not entitled to change the terms of the current purchase unless otherwise agreed.
8.2 Complaints on booking via the website
In the event of any customer complaints, these are submitted to info@lofsdalenhome.se, Tremendly AB/Lofsdalen Home, Lofsdalesvägen 5, 842 96 Lofsdalen.
8.3 Disputes & laws
Swedish law shall apply to all purchases under these terms and conditions. Disputes about purchases under these terms and conditions shall be settled exclusively by the Swedish courts.
Annex 1, Personal data processing
Tremendly AB, org. no. 556880-6375, processes personal data in connection with trading on http://www.lofsdalenhome.se and is the data controller for the processing. Personal data is processed to enable Tremendly AB to provide its services, mainly for the following purposes (the “Purposes”):
- To create and maintain your personal account.
- To receive and process your orders and send/provide your goods and services to you.
- To handle any returns/cancellations/complaints.
- To send you notifications by email and SMS about the delivery status of your orders.
- To answer your questions and inform you about new or modified services.
- To send marketing offers on behalf of the Service Broker, the Landlord and their partners.
- To send you surveys that allow you to influence the offers and services of the Service Broker, Landlord and their partners.
The data processed is the data provided by the Tenant, e.g. when the Tenant places orders, contacts customer service or similar. The information provided by the Tenant includes e.g. contact details, delivery address and goods and services ordered (“Personal Data”). The personal data is necessary for the Service Provider, the Landlord and its partners to achieve the Purposes. Some information may also be obtained from public records or other publicly available sources.
The main legal basis for the processing is that the processing is necessary for the performance of the obligations of the Service Intermediary, the Landlord and its partners towards their customers. Some processing is also based on the legitimate interest of the Service Intermediary, the Landlord and its partners to be able to conduct their activities in an efficient and secure manner and on the Service Intermediary’s, the Landlord’s and its partners’ obligation to comply with legal obligations.
The personal data may be shared with authorities and other parties that the Service Intermediary, Landlord and its partners use or are required to use in order to achieve the Purposes, e.g. for delivery or based on judicial review and/or accounting. These operators may be based in non-EU/EEA countries. If the European Commission does not consider that the country ensures an adequate level of protection, the transfer to the third party will be supported by the Commission’s standard contractual clauses for the transfer of personal data to a non-EU/EEA country, see Articles 45-46 of Regulation 2016/679 (“GDPR”).
These standard contractual clauses can be accessed here.
The processing of Personal Data will continue for as long as necessary to fulfill the purposes or as long as the Service Intermediary, Landlord and/or its partners are obliged to do so. Thereafter, the Personal Data will be deleted.
If the Tenant has any questions about the processing of the Personal Data, the Tenant can contact the Service Provider via info@lofsdalenhome.se.
The Tenant may also use this address if the Tenant wishes to exercise any of the Tenant’s rights under the GDPR as a data subject. Please note that the rights under the GDPR are not absolute and therefore invoking a right does not necessarily lead to an action. Your rights under the GDPR include the following:
- Right of access – According to Article 15 GDPR, you have the right to access the Personal Data and to be informed about the processing. That information can be found in this document.
- Right to rectification – According to Article 16 GDPR, you have the right to have inaccurate personal data concerning you rectified without undue delay. Taking into account the purpose of the processing, you also have the right to complete incomplete personal data.
- Right to erasure (“right to be forgotten”) – Under certain circumstances, you have the right to have your Personal Data erased under Article 17 GDPR.
- Right to restriction of use – Under certain circumstances, Article 18 GDPR gives you the right to restrict the processing of Personal Data.
- Right to data portability – According to Article 20 GDPR, you have the right to obtain the Personal Data in a structured, commonly used and machine-readable format. You also have the right to transfer these data to another controller.
- Right to object – Under Article 21 GDPR, you have the right to object to certain processing of Personal Data, such as processing based on Tremendly AB’s legitimate interests.
Slutligen har du också rätt att inge klagomål till Datainspektionen, som kan kontaktas via datainspektionen@datainspektionen.se eller 08-657 61 00.
